FREQUENTLY ASKED QUESTIONS
What is a Coso watch?
A Coso watch is amodifiedwatch that uses an authentic Coso movements. This is combined with third-party high-quality parts. Most of our watches come in stainless steel, with sapphire crystal.
How long will it take for me to receive the watch?
When you place an order, we order the parts for your design right away.
The entire process usually takes about 20 days .
Here's how it works:
Parts normally arrive within 2-3 weeks (including Saturday and Sunday)
When we receive the parts, we build the clock the same day
The watch will be shipped to you as soon as possible after assembly.
We also have some watches in stock from time to time - these are clearly marked.
Shipping is always included when you buy a watch from us.
Can I customize the logo/remove it?
Absolutely!You can send us an email with your order number and full name after ordering, stating your desired design or that you want to remove the logo. Or write in a message with the checkout. You can also contact us before ordering.
Will I get a warranty on the watch?
Every watch from our workshop comes with a free 1-year warranty . This warranty covers manufacturing defects and operating problems under normal use.
For extra peace of mind, you can also choose to purchase a 1-year warranty extension.
Please note that the warranty does not cover scratches, damage resulting from opening the watch, or water resistance issues, as our watches are not designed for swimming or similar activities even though they are water resistant. The warranty only covers defects related to the movement.
How reliable is your brand?
Coso operates with an official Reliability Seal recognized across the watchmaking industry. Every order is processed through Shopify's secure SSL-encrypted checkout, comes with a 1-year warranty, and is fully backed by our customer satisfaction guarantee.
Your purchase is also protected by secure payment methods (Visa, MasterCard, PayPal, Apple Pay), so you can shop with complete confidence.
Why do you have cheaper watches than other online stores?
We offer cheaper watches than many other online stores because we like to push the prices as much as we can. We believe that many of the other prices that are higher than ours are overpriced. For example, many of those who sell similar watches include extra watch straps in the price, which we give you the opportunity to choose for yourself. Our goal is to provide our customers with quality products at a fairer price.
Do you use genuine Coso movements?
Yes, we use genuine Coso movements. We buy from manufacturers who sell authentic Coso movements, so you can be sure of the quality. Once you have received your watch, you can easily have this confirmed by a watchmaker. If you believe the movement is not genuine, you have the option to return the watch within 14 days of receiving it.
Are the watches hand built?
Yes, all our watches are built by hand.
